Moving Service From ‘Extra Ordinary’ to ‘Extraordinary’
Moving Service From ‘Extra Ordinary’ to ‘Extraordinary’
Guests today want ‘serve-us’, not ‘service’. The payoff? Highly satisfied guests who become an unstoppable marketing force. You will leave with numerous strategies to drive sales and guest loyalty by:
Creating hospitality at every guest ‘sizzle’ point
The success formula
Motivating the team to deliver every shift, every guest.
Hidden systems to ensure consistency across the brand
Situational Selling Skills
Your members will be leaving saying, ‘Now That’s Service!’