Effective recruitment and selection is the key to any business success, especially in the restaurant industry. Building off the keys to running a SMART Restaurant, this book is the first ‘pillar’ in the SMART Restaurant Guide series. The book focuses on the key processes and systems to effectively hire talented restaurant employees and managers to ensure a proper skill and cultural fit within your restaurant or hotel. Written by restaurant operators with backgrounds in both Operations and Headhunting/Recruiting, the book is perfect for managers and franchisees looking to move their team’s performance to another level. Key topics include understanding the key ‘talent chips’ needed by position, manpower planning, understanding the cost of turnover, effective recruitment ad strategies, where to ‘fish’ for great talent and how to REALLY interview effectively and get beyond ‘gut feel’ to find people who will fit your culture.